*** Return and Exchange Policy ***
We offer a full refund of the purchase price for eligible items returned according to the following policy.
In the event you are not satisfied with your purchase you may return the unworn eligible item with the tags attached within 30 days of shipping date for an exchange or refund. Any credits or charges will be issued to the credit card used for the purchase. Please allow 2 weeks to process your request.
To be eligible for return an item must be in new, unworn condition with the tags attached. Garments cannot be returned for refund or exchange after they have been worn or laundered.
We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item ineligible for return. We reserve the right to refuse to accept for return or exchange items that may not meet hygiene and health regulations.
Items not Eligible for Return or Exchange:
The following types of items are not eligible for return or exchange:
Clearance items are not eligible for return or exchange.
Panties, hosiery, and other intimate items are not returnable by state law. Lubricants, lotions and oils are not returnable. Items in sealed packages such as DVDs, VHS tapes, body stockings, hosiery, x-strings, panties, devices and accessories are not eligible for return if opened.
How to return or exchange your item:
Send your merchandise to us at:
P.O. Box 980248
Houston, TX 77098
Be sure to include a copy of your packing slip and a note telling us what you’d like for us to do.
You are responsible for the cost of shipping your return to us. You are also responsible for the merchandise until it reaches us. We suggest that you insure your package.
At our discretion, we may elect to accept the return of eligible items received more than 30 days after the ship date. These items are subject to a restocking fee of up to 20%.
Shipping charges are not refundable.
Free Shipping Customers:
"Free Shipping" returns - If you received free shipping on your original order and the returning of merchandise decreases your order amount to less than the amount required for free shipping, $5.50 will be deducted from your order refund.
In the unlikely event you receive damaged or incorrect items, simply contact our customer service department at firstname.lastname@example.org or 1866-324-5196. We will resolve the problem at no cost to you.
Please email us with any questions or call our Help Desk at 866-324-5196
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